Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you request travel information, book a consultation, or interact with our AI spokesperson. This may include:

• ◆ Personal Identifiers: Name, email address, and phone number.
• ◆ Travel Preferences: Destinations of interest, cruise line preferences, and special requirements.
• ◆ Communication Data: Transcripts and recordings of voice calls or SMS messages with our AI concierge for quality assurance and itinerary accuracy.

1a. Information the Elevida mobile app collects

If you use the Elevida mobile app, we collect:

• ◆ Your name, email address, and phone number.
• ◆ Your trip and itinerary details.
• ◆ Travel preferences you choose to provide, which may include dietary needs, allergies, accessibility needs, and celebration dates.
• ◆ Messages you send your advisor.
• ◆ A device push-notification token.
• ◆ Basic app-usage analytics and crash diagnostics.

2. How We Use Your Information

We use the information we collect to:

• ◆ Provide expert luxury travel consultancy and booking services.
• ◆ Send appointment confirmations and travel discovery call reminders.
• ◆ Communicate with you via SMS or email regarding your specific travel inquiries.
• ◆ Improve the performance and accuracy of our AI concierge.

3. SMS Privacy & Data Sharing

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies based on the nature of your enquiry and the cadence of operational updates relating to your travel plans. Reply HELP at any time to receive assistance, or STOP to opt out of future SMS communications.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee its absolute security.

5. Third-Party Links and Services

Our website and services may involve third-party travel suppliers (e.g., cruise lines and hotels). These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

6. Service Providers and Sub-processors

We use a small number of trusted providers to operate the Elevida app and our services. Each processes data only as needed to provide its part of the service, and none is permitted to use your data for its own purposes:

• ◆ Supabase: secure data storage and sign-in.
• ◆ Twilio: text-message sign-in codes and advisor texts.
• ◆ Sentry: crash and error diagnostics.
• ◆ Expo: push notifications.

7. Your Rights and Opt-Out

You may opt-out of our communications at any time:

• ◆ Email: Click the "unsubscribe" link in any email.
• ◆ SMS: Reply "STOP" to any text message received from us.

8. Deleting Your Account

If you use the Elevida mobile app, you can permanently delete your account and all associated personal data at any time, directly in the app. Deletion is immediate and cannot be undone. Full instructions, including what is deleted and what we are legally required to retain, are on our Delete Your Account page.

9. Age Requirement

The Elevida mobile app and our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18.

10. Changes to This Policy

Elevida LLC reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us using the information below: